We want you to be satisfied with our service! If you have any issues with your course please contact our customer care team and give us the opportunity to make things right.
Please note that the 1st lesson is a trial lesson. If you have decided to cancel your lessons, you are entitled to a partial refund as seen below:
- 100% Refund (0% of tuition due): Up to 7 days from the date of registration, unless the trial lesson has already taken place.
- From the time of registration and Up to 5 days after the trial lesson you may cancel your registration and you will only be charged for that lesson.
- Partial Refund (Partial % of tuition due): Registrants who send their request 5 days AFTER the 1st lesson will receive a pro-rata refund which be calculated based on the proportion of lessons used from the package, with an addition of two lessons.
The above-mentioned refunds are the only ones that will be given to those who leave a course.
Rescheduling and Accessibility to Private Lessons
If you wish to reschedule a private lesson, please inform your instructor or Langaroo’s customer service department (firstname.lastname@example.org) at least 12 hours ahead of the scheduled session. Lessons that were canceled without advanced notification shall be deducted from the total number of hours that the student is entitled to. The private lessons package is valid for up to one year from the day of registration.