Cancellation Policy

Cancellation
Virtual classrooms like any other classroom have limited capacity. Demand for our classes is very high, and late cancellation may prevent other students from obtaining a spot in our classes.

Students who terminate enrollment to their package of private lessons are entitled to a partial refund of the overall tuition for that package as per the following stipulations:

  • Up to 7 days from the date of registration you may receive a full refund unless a lesson has already taken place.
  • Registrants who do not wish to continue at the end of the 1st lesson are able to withdraw their participation without being charged additional fees, Registrants who send their request afterward will receive a pro-rata refund which be calculated based on the proportion of lessons used from the total package, in addition to 15% of the course tuition.

The above-mentioned refunds are the only ones that will be given to those who leave a course.

Rescheduling and Accessibility to Private Lessons
If you wish to reschedule a private lesson, please inform your instructor or Langaroo’s customer service department (service@eteachergroup.com) at least 12 hours ahead of the scheduled session. Lessons that were canceled without advanced notification shall be deducted from the total number of hours that the student is entitled to. The private lessons package is valid for up to one year from the day of registration.